I am notorious for giving cruel, uncaring, cutting feedback. I thought that if I was clear, firm, and to the point, I would achieve perfect communication. This is true only for robots, but not for humans with emotions.
Here’s what I thought happens when two people talk:
(idea in head) -> words spoken -> sound in air -> words heard by other person -> (idea in head)
Here’s what actually happens
(idea in head) -> words spoken with tone and expressed with body language -> sound in air and visual imagery -> other person’s emotions at the time + other person’s unconscious biases and habits + other person’s beliefs and world view + other person’s view on the relationship between you and them + other person’s feelings of their relationships with themselves and the rest of the world at that moment + what you said + what they interpret what you said meant + what they see + what they interpret what they see meant -> (idea in head)
As a result, when I say something like “Don’t do that. Do this instead.” What I think is happening is I’m clearly communicating what needs to be addressed, and how it needs to be addressed. What is happening is I’m 1. taking authority and command and superiority to tell the other person what to do 2. making them feel small 3. making them feel threatened 4. making them feel confused and afraid from the threat 5. making them question why 6. making them insecure about whether to trust the information or not 7. wonder about my intentions 8. wonder about the impact on the relationship and on them self if they obey and if they don’t obey 9. creating a hostile environment into which it is difficult to give feedback, ask for clarification, be equal 10. etc.
Instead, lead with intent that is selflessly benevolent to the other person: I want you to do well, so I care if something bad happens to you. I an concerned that if you do that, a unfortunate etc. thing will happen to you, which I don’t want. So my solution to the situation is to do this because given my experience etc. will happen. What do you think?